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Privacy Policy

Last updated: 15th January 2026

Introduction

This Privacy Policy describes how directvectorproex d.o.o. ("we", "us", or "our") collects, uses, and protects your personal information when you visit our website directvectorproex.pro or use our fitness client tracking software services. We are committed to protecting your privacy and ensuring transparency about our data practices.

As a company registered in Slovenia and operating within the European Union, we comply with the General Data Protection Regulation (GDPR) and all applicable data protection laws.

Data Controller Information

The data controller for your personal information is:

Data Collection

We collect personal data that you voluntarily provide to us and information that is automatically collected when you use our website and services. The data we collect includes:

Information You Provide Directly

  • Contact information (name, email address, phone number)
  • Company or business information
  • Communication preferences
  • Messages and enquiries sent through our contact forms
  • Account information for our software services
  • Payment and billing information

Information Collected Automatically

  • IP address and location data
  • Browser type and version
  • Device information and operating system
  • Website usage patterns and page views
  • Referral sources and search terms
  • Session duration and interaction data

How We Use Your Information

We use your personal data for legitimate business purposes and only as described in this policy. How we use your information depends on how you interact with our services:

Service Provision

  • Providing our fitness client tracking software services
  • Processing and responding to your enquiries
  • Setting up and managing your account
  • Delivering customer support and technical assistance
  • Processing payments and managing billing

Business Operations

  • Improving our website and services
  • Conducting business analysis and research
  • Developing new features and functionality
  • Ensuring security and preventing fraud
  • Complying with legal obligations

Marketing and Communication

  • Sending newsletters and marketing communications (with your consent)
  • Providing information about our services and updates
  • Conducting customer satisfaction surveys
  • Personalising your experience on our website

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about our use of cookies, please refer to our Cookie Policy.

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

  • Consent: When you have given explicit consent for specific processing activities
  • Contract: When processing is necessary for performing our services
  • Legitimate Interest: When we have legitimate business interests that do not override your rights
  • Legal Obligation: When we must process data to comply with legal requirements

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following circumstances:

Service Providers

We may share data with trusted third-party service providers who assist us in operating our business, including:

  • Cloud hosting and infrastructure providers
  • Email marketing and communication platforms
  • Payment processing services
  • Analytics and website performance tools
  • Customer support and helpdesk systems

Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the same privacy protections.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Our retention periods vary depending on the type of data and our relationship with you:

  • Contact enquiries: 3 years from last contact
  • Customer account data: Duration of service plus 7 years for legal compliance
  • Marketing data: Until you withdraw consent or 2 years of inactivity
  • Website analytics: 26 months (Google Analytics default)
  • Financial records: 10 years as required by Slovenian law

When data is no longer needed, we securely delete or anonymise it in accordance with our data retention procedures.

Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal data:

Access and Portability

  • Right to access your personal data and receive a copy
  • Right to data portability in a structured, machine-readable format

Correction and Deletion

  • Right to rectify inaccurate or incomplete personal data
  • Right to erasure ("right to be forgotten") in certain circumstances

Processing Control

  • Right to restrict processing in certain situations
  • Right to object to processing based on legitimate interests
  • Right to withdraw consent at any time (where processing is based on consent)

Complaints

  • Right to lodge a complaint with the Slovenian Information Commissioner
  • Right to seek judicial remedy if you believe your rights have been violated

To exercise any of these rights, please contact us at privacy@directvectorproex.pro or +386 14772377. We will respond to your request within 30 days.

International Data Transfers

As we operate primarily within the European Union, your data is generally processed within the EU/EEA. If we need to transfer data outside the EU/EEA, we ensure appropriate safeguards are in place, including:

  • Adequacy decisions by the European Commission
  • Standard Contractual Clauses approved by the European Commission
  • Binding Corporate Rules or certification schemes
  • Your explicit consent for specific transfers

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

  • Encryption of data in transit and at rest
  • Access controls and authentication systems
  • Regular security assessments and updates
  • Staff training on data protection and security
  • Incident response and breach notification procedures

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but commit to promptly addressing any security incidents.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children under 16 without parental consent. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending email notifications to registered users
  • Displaying prominent notices on our website

Your continued use of our services after such modifications constitutes acceptance of the updated Privacy Policy.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We are committed to addressing your privacy concerns and will respond to your enquiries promptly and professionally.